We can ship to virtually any address in the world. Please note that there are restrictions on some products as some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Shipping date estimates may appear on the shipping quotes page and/or during checkout. Please allow 24 - 48 hours for processing. Please ensure that all "Bill To" and "Ship To" addresses are accurate as New Body Herbs Online is not responsible for lost shipments due to innacurate information provided at/during checkout. Should you realize an error with the "Ship To" address (if different from the Bill To Address), please notify us the same day of when the order was placed as we cannot guarantee an exact time within the 24 - 48 hour processing window as to when an order will be shipped. New Body Herbs Online will have no control over the desitation address once it is placed into shipment with the carrier.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within thirt (30) days of delivery for a full refund. New Body Herbs Online reserves the right to decide which item(s) qualify for a return and refund as this will be handled and decided on a case-by-case basis New Body Herbs Online will pay the return shipping cost(s) if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund when New Body Herbs Online has received the item(s) at our facility. Once the item(s) is/are checked in to our facility, your refund will be initiated within 3 - 5 business days of having received the returned item(s). The refund will be submitted back to the payment method used for the transaction and could take 5 to 10 business days for the refund to appear on your method of payment or receiving bank. These are estimates only and New Body Herbs Online is not responsible, nor makes any representations of warranties, for any issues that may arise with the receiving bank should the refund not appear within 5 - 10 business days. Please contact New Body Herbs Online and we will work with you to identify next steps to ensure that you do receive your refund.